CLASS claimant representatives are well trained in personal contact protocols with claimants. The claims representatives are assigned specific claimants. The claimant is able to conduct all of their business with the same claims representatives. This continuity helps establish a personal touch for your settlement. The overall goal of CLASS claims representatives is to leave the claimant with the feeling that they have found a solution to their problem, a positive feeling regarding the process and the knowledge that the settlement was a benefit to them.