C.L.A.S.S. is a full service company dedicated
to providing quality Fund Administration and related support services
pertaining to class action lawsuits. Support services include all
claims processing, documentation, reporting, accounting, fund disbursements,
site inspections and related reports, as required, for a full and
complete implementation of Settlement Protocols.
C.L.A.S.S. is based on the
concept that the administration of settlement protocols should be
as user friendly and personal as possible for the claimants. Our end
goal is to provide a service to the claimants that minimizes’
delay and frustration, while protecting the fund and achieving the
fund’s goals. We accomplish this objective by implementing some
of the following procedures:
1. All claimants contacting C.L.A.S.S. relating
to a claim will be assisted by a trained representative. All claimants
will be assigned a designated Claim Representative that will assist
them throughout the claim process.
2. All claim representatives will provide their
first name to the claimants. All correspondence with claimants will
be signed by the person authoring the letter. This allows the claimant
to establish a relationship with the claim representative who will
be addressing a resolving question or issues. By approaching the
claim process in this manner, we feel a better relationship will
be established. This will reduce the miscommunication and minimize
negative reactions. This also established accountability for claims
handling and facilitates quick identification of potential problems.
3. All files are maintained as part of the
computerized database. They are also kept as hard files allowing
hands on review at a glance. In addition, all phone calls are documented
in our computerized databases as well as made a part of the permanent
file for the claimant. This enables us to review a file quickly,
and provide a timely response to the claimants. Should the designated
representative not be available, an alternate claim representative
is able to review any file and handle a claimants questions.
While there are numerous additional
aspects to implementing protocols and achieving the objectives of
the funds goal, and underlying purpose of all discourse with claimants
is to resolve their claim efficiently and effectively. We believe
that this direct approach to claim administration will result in a
significant savings to the settlement fund, while providing the class
members with a positive experience as they proceed through the claim
process.
C.L.A.S.S was structured specifically to process
claims for class action cases as efficiently and economically as
possible. Our ability to handle the complete process from beginning
to end helps to streamline the settlement process and avoid problems
that can easily complicate the claims administrator phase and dramatically
increase costs. We believe in working closely with the client to
develop the best method for each area of responsibility. By customizing
the process to the needs of each case, we can avoid many costly
time-consuming problems that might otherwise occur.
We have unique experiences
in handling construction related product failure settlements. Our
staff includes general contractors, specialty contractors, and other
trade specialist who are able to evaluate applications, inspect for
compliance and determine secondary considerations if required. We
maintain and develop personnel in multiple states depending on requirements
of the project. This unique approach allows for us to better service
the claimants and minimizes any potential misunderstandings.
